Privacy Policy

1. Introduction

DeliverForge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deliverforge.com or use our project management services.

This policy applies to users in the United States, United Kingdom, Canada, Australia, and other jurisdictions where we provide services. We comply with applicable privacy laws including GDPR, CCPA, PIPEDA, and the Australian Privacy Act.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Company name and job title
• Project requirements and business needs
• Communication preferences
• Payment and billing information

2.2 Technical Information

• IP address and location data
• Browser type and version
• Device information
• Website usage analytics
• Cookies and tracking technologies

2.3 Project Information

• Project specifications and requirements
• Timeline and budget information
• Team structure and stakeholder details
• Progress reports and deliverables

3. How We Use Your Information

We use your information for the following purposes:

• Providing project management services
• Matching you with suitable project managers
• Processing payments and billing
• Communicating about your projects
• Improving our services and website
• Marketing and promotional communications (with consent)
• Legal compliance and fraud prevention
• Analytics and business intelligence

4. Legal Basis for Processing (GDPR)

For users in the EU/UK, we process your data based on:

• Contract: To provide our services and fulfill our obligations
• Legitimate Interest: To improve services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

5.1 Project Managers

We share relevant project information with matched project managers to enable service delivery.

5.2 Service Providers

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Vercel)
• Analytics services (Google Analytics)
• Communication tools (Calendly, email services)

5.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

6. Data Security

We implement appropriate security measures including:

• SSL/TLS encryption for data transmission
• Secure cloud storage with encryption at rest
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Appropriate safeguards and security measures

8. Your Rights

Depending on your location, you may have the following rights:

8.1 GDPR Rights (EU/UK)

• Right to access your personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

8.2 CCPA Rights (California)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

8.3 Other Jurisdictions

Similar rights may apply under PIPEDA (Canada) and the Australian Privacy Act.

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and user preferences
• Marketing and advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. Data Retention

We retain your information for:

• Active accounts: Duration of service relationship
• Project data: 7 years after project completion
• Marketing data: Until consent is withdrawn
• Legal requirements: As required by applicable law

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Data Protection Officers

• EU/UK: dpo-eu@deliverforge.com
• Canada: privacy-ca@deliverforge.com
• Australia: privacy-au@deliverforge.com

14. Supervisory Authorities

You have the right to lodge a complaint with relevant supervisory authorities:

• UK: Information Commissioner's Office (ICO)
• EU: Your local Data Protection Authority
• Canada: Office of the Privacy Commissioner
• Australia: Office of the Australian Information Commissioner
• California: California Attorney General's Office